Gaming on 12bank is meant to be fun — a way to relax, enjoy great games, and maybe win something along the way. But we know that for some players, gaming can become more than just entertainment. That is why responsible gaming is not an afterthought at 12bank. It is built into the platform from day one.
Minimum age to play on 12bank — strictly enforced
Support available for players who need help any time
Cost to set deposit limits or activate self-exclusion
Time it takes to set a deposit limit in your account settings
Every responsible gaming tool on 12bank is free, instant to activate, and available directly from your account settings — no need to contact support.
Set a daily, weekly, or monthly cap on how much you can deposit into your 12bank account. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period.
Instant ActivationSet a reminder that pops up after a chosen amount of time — 30 minutes, 1 hour, or a custom duration. The reminder appears on screen and gives you a clear nudge to take a break. It is not a hard stop — just a gentle check-in from 12bank to make sure you are still playing for fun.
Customisable DurationNeed a short break from gaming? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your 12bank account is suspended — you cannot log in, deposit, or place bets. The cool-off cannot be cancelled once it starts, so you can step away with confidence.
1 Day to 30 DaysIf you feel you need a longer break, 12bank's self-exclusion tool lets you close your account for a minimum of 6 months or permanently. During self-exclusion, your account is fully locked and you will not receive any promotional communications from 12bank.
6 Months or PermanentView a full breakdown of your gaming activity on 12bank — deposits, withdrawals, bets placed, games played, and time spent on the platform. Seeing the numbers clearly can help you make informed decisions about your gaming habits.
Full Transparency12bank's support team is trained to handle responsible gaming conversations with care and without judgement. If you are worried about your own gaming or a family member's, reach out via live chat or email at any time — day or night.
Available 24/7Setting a deposit limit on 12bank takes less than a minute. Here is exactly how to do it from your account dashboard.
Go to 12bank.org and log in using your registered mobile number and password. If you have not registered yet, creating an account takes under two minutes.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
In the settings panel, find the "Responsible Gaming" tab. All player protection tools are grouped here in one place.
Select daily, weekly, or monthly limit. Enter the maximum amount in Taka that you want to be able to deposit in that period.
Tap "Save Limit". The limit takes effect immediately. You will receive a confirmation SMS to your registered number.
Lowering your limit is instant. Raising it requires a 7-day waiting period — this is intentional, to give you time to reconsider.
Caps the total amount you can deposit in a single calendar day. Resets at midnight. Best for players who want tight day-to-day control over their spending on 12bank.
Caps deposits across a rolling 7-day window. A good middle ground — flexible enough for occasional larger sessions but still providing a meaningful safety net.
Sets a hard ceiling on your total deposits for the calendar month. Ideal for players who budget monthly and want to make sure gaming stays within that budget.
Set a maximum amount you are comfortable losing in a given period. Once your net losses reach that figure, 12bank will pause your ability to place further bets until the period resets.
Most people who play on 12bank do so safely and within their means. But problem gambling can develop gradually, and it is not always easy to spot in yourself. These are the signs that 12bank asks every player to be aware of — in themselves and in people they care about.
Depositing more money to try to win back what you have already lost. This is one of the clearest early signs that gaming has moved from entertainment to a problem.
Sitting down for a quick session and finding that hours have passed. Losing track of time regularly while gaming is a sign worth paying attention to.
Using 12bank or any gaming platform as a way to avoid dealing with real-life stress, anxiety, or personal problems rather than for entertainment.
Feeling the need to hide how much time or money you spend on gaming from family members or friends is a significant warning sign.
Using money set aside for rent, food, bills, or family needs to fund gaming sessions on 12bank or any other platform.
Trying to cut back or stop gaming and finding that you cannot, even when you genuinely want to. This is a clear signal to seek support.
If you recognise any of these signs in yourself, please use 12bank's self-exclusion tool or contact our support team immediately. There is no shame in asking for help — it is the right move.
Answer these six questions honestly. This is not a clinical tool — it is a quick personal check-in to help you reflect on your gaming habits right now.
Have you spent more on gaming this week than you originally planned?
Have you tried to win back money you lost in a previous session?
Has gaming affected your sleep, work, or relationships recently?
Do you feel anxious or irritable when you are not able to play?
Have you hidden your gaming activity from someone close to you?
Do you still feel that gaming on 12bank is fun and within your control?
At 12bank, responsible gaming is not just a page on the website — it is a core part of how the platform is built and operated. We believe that every player in Bangladesh deserves a gaming environment that is fair, transparent, and genuinely safe. That means giving you real tools to manage your play, not just a list of phone numbers.
Gaming should always be a choice you make freely, with money you can afford to spend, for the purpose of entertainment. The moment it stops being that — the moment it starts feeling like an obligation, a way to solve financial problems, or something you cannot control — it has crossed a line. 12bank is committed to helping you recognise that line and stay well on the right side of it.
We also understand that responsible gaming is not just about individual players. It is about families. If you are concerned that a family member is spending too much time or money on 12bank, you can contact us at [email protected] and we will work with you to address the situation sensitively and confidentially.
12bank does not target advertising at players who have previously self-excluded or set responsible gaming limits. We do not send promotional offers to players who have indicated they are taking a break. When you tell us you need space, we respect that completely.
Remember: Gaming winnings are never guaranteed. Never play with money you need for essential expenses like food, rent, or family obligations. Set your limits before you start playing, not after.
The responsible gaming tools on 12bank are available to every registered player at no cost and with no questions asked. You do not need to explain yourself or justify why you want to set a limit or take a break. These tools exist for you, and using them is a sign of strength — not weakness.
If you ever feel that 12bank's responsible gaming tools are not enough, or if you want to speak to someone outside the platform, we encourage you to reach out to a professional support service. Taking that step is always the right call, and 12bank fully supports you in doing so.
12bank's promise: We will never make it harder for you to set limits, take breaks, or close your account. These actions will always be fast, free, and available without any friction.