12bank Privacy Policy

01 Introduction

Welcome to the 12bank Privacy Policy. 12bank ("we", "us", "the Platform") is committed to protecting the personal information of every player who registers and plays on our platform at https://12bank.org. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have as a 12bank player.

This policy applies to all users of the 12bank website, mobile app, and any related services. By creating a 12bank account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how 12bank handles your data, please do not use the platform and contact us to close your account.

12bank takes data privacy seriously. We have designed our data practices around the principle of collecting only what is necessary, storing it securely, and giving you meaningful control over your own information at all times.

02 Data We Collect

12bank collects two broad categories of data: information you provide directly when using the platform, and information that is generated automatically as you interact with our services.

Information you provide directly:

• Full legal name and date of birth (required for account registration and age verification)
• Mobile phone number and email address
• National ID card number or passport number (required for KYC verification)
• Payment method details including bKash, Nagad, or Rocket account numbers
• Profile preferences and communication settings you configure in your account
• Messages and information you submit to 12bank customer support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on the 12bank platform and time spent on each
• Game history, bet amounts, and transaction records
• Session duration and login timestamps
• Cookie and tracking data as described in Section 7

03 How We Collect Data

12bank collects your personal data through several channels. Understanding these channels helps you know exactly when and how your information enters our systems.

04 How We Use Your Data

Every piece of data that 12bank collects is used for a specific, legitimate purpose. We do not use your data for anything beyond what is described here without first obtaining your explicit consent.

• Account Management: To create, maintain, and secure your 12bank player account.
• Identity Verification: To confirm your age and identity in compliance with responsible gaming obligations.
• Payment Processing: To process deposits and withdrawals accurately and securely via your chosen payment method.
• Customer Support: To respond to your queries, resolve disputes, and improve our support quality.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and abuse of the 12bank platform.
• Platform Improvement: To analyse usage patterns and improve the games, features, and overall experience on 12bank.
• Promotional Communications: To send you relevant offers and promotions — only if you have opted in to receive them.
• Legal Compliance: To meet our obligations under applicable financial and gaming regulations.

05 Data Sharing

12bank does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to protect it.

• Payment Processors: We share the minimum necessary payment information with our certified payment partners (bKash, Nagad, Rocket) to process your transactions. These partners operate under their own privacy and security standards.
• Identity Verification Providers: When KYC verification is required, your identity documents may be processed by a certified third-party verification service. This data is not retained by the provider beyond the verification process.
• Analytics Providers: 12bank uses anonymised, aggregated analytics data to understand platform usage. No personally identifiable information is shared with analytics providers.
• Legal Authorities: 12bank may be required to disclose your data to law enforcement or regulatory authorities if compelled by a valid legal order. We will notify you of any such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of 12bank assets, your data may be transferred to the acquiring entity. You will be notified in advance of any such transfer.

06 Payment Data

12bank handles payment data with the highest level of care. When you make a deposit or request a withdrawal using bKash, Nagad, or Rocket, your mobile banking account number is stored in encrypted form in our secure database. This information is used solely to process your transactions and to comply with anti-money laundering requirements.

• Payment account numbers are stored using AES-256 encryption.
• 12bank staff cannot view your full payment account number — only the last four digits are visible in our internal systems.
• Transaction records are retained for a minimum of 5 years in compliance with financial regulations.
• All payment data is transmitted over encrypted connections and is never stored in plain text.

07 Cookies

12bank uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use our services. We use three categories of cookies:

• Essential Cookies: These are required for the 12bank platform to function. They manage your login session, remember your language preference, and keep your account secure. You cannot opt out of essential cookies while using the platform.
• Analytics Cookies: These help us understand which pages and games are most popular, how long players spend on the platform, and where technical issues occur. All analytics data is anonymised before processing.
• Preference Cookies: These remember your display settings and notification preferences so you do not have to reconfigure them on every visit.

12bank does not use advertising cookies or allow third-party ad networks to place cookies on our platform. You can manage your cookie preferences through your browser settings or through the cookie preferences panel on the 12bank website.

08 Data Retention

12bank retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods are as follows:

After the applicable retention period expires, your data is securely deleted from all 12bank systems using industry-standard data destruction methods. Anonymised, aggregated data that cannot be linked back to any individual may be retained indefinitely for statistical purposes.

09 Data Security

12bank implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. Our security infrastructure includes:

• TLS 1.3 encryption for all data in transit between your device and 12bank servers.
• AES-256 encryption for all sensitive data stored in our databases.
• Multi-factor authentication for all 12bank staff who have access to player data.
• Regular third-party security audits and penetration testing of our platform.
• Strict access controls ensuring that only authorised personnel can access player data, and only to the extent necessary for their role.
• Automated monitoring systems that detect and alert on suspicious access patterns in real time.

10 Your Rights

As a 12bank player, you have the following rights over your personal data. You can exercise any of these rights by contacting us at [email protected] or through the account settings panel.

11 Children's Privacy

12bank is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on 12bank, please contact us immediately at [email protected]. We will investigate the matter, close the account, and delete all associated data without delay.

12bank uses age verification checks during the registration process and may request identity documents to confirm a player's age before allowing withdrawals. These measures are in place to protect minors and to comply with responsible gaming obligations.

12 Third-Party Links

The 12bank platform may occasionally reference third-party services such as payment processors or game providers. These third parties operate under their own privacy policies, and 12bank is not responsible for their data practices. We recommend reviewing the privacy policy of any third-party service you interact with in connection with your 12bank account.

12bank does not embed third-party advertising networks, social media tracking pixels, or external analytics tools that collect personally identifiable information from our players without consent.

13 Policy Changes

12bank may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and display a prominent notice on the 12bank platform for at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of 12bank after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 12bank handles your personal data, please get in touch using any of the following methods:

• Email: [email protected] — use the subject line "Privacy Enquiry" for fastest routing.
• Live Chat: Available 24/7 directly on the 12bank platform. Start a chat from any page.
• Account Settings: Many data requests can be submitted directly through the Privacy section of your account settings panel.

We aim to respond to all privacy-related enquiries within 2 business days. For formal data rights requests, we will provide a full response within 30 days as required by applicable data protection law.