12bank FAQ —
Every Question, Answered

Yes, creating a 12bank account is completely free. There are no registration fees, no monthly charges, and no hidden costs. You only spend money when you choose to make a deposit and place bets.

You must be at least 18 years old to register and play on 12bank. Age verification may be required at any point. Accounts found to belong to underage players will be closed immediately and any balance will be returned.

On the login page, tap "Forgot Password" and enter the mobile number linked to your account. You will receive an OTP. Enter the OTP, set a new password, and log in. If you no longer have access to that mobile number, contact support via live chat or email.

No. Each player is allowed one account only. Duplicate accounts are against 12bank's terms and conditions. If a duplicate account is detected, both accounts may be suspended and any pending withdrawals held for review. If you have trouble accessing your existing account, contact support instead of creating a new one.

Log in to your account and go to the Profile section. You can update your display name and email address directly. To change your registered mobile number, you will need to contact the support team for identity verification before the change is applied.

12bank accepts bKash, Nagad, and Rocket for deposits. These are the three most widely used mobile banking services in Bangladesh, so most players can fund their account without needing a bank card or internet banking setup.

The minimum deposit on 12bank is ৳200. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification as part of our responsible gaming and anti-fraud procedures.

Deposits via bKash, Nagad, and Rocket are processed instantly. Your 12bank wallet balance updates within seconds of a successful payment. If your balance has not updated after five minutes, take a screenshot of the payment confirmation and contact support with the transaction reference number.

12bank does not charge any deposit fees. The amount you send is the amount credited to your game wallet. Your mobile banking provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges — check with your provider for their current fee schedule.

Wait five minutes first — occasionally there is a short processing delay. If the balance still has not updated, go to your transaction history in the app or browser, copy the transaction ID, and contact 12bank support via live chat. Provide the transaction ID, the amount, and the time of payment. Our team resolves missing deposit cases within one hour on average.

Log in to your account, go to the Withdraw section, enter the amount you want to withdraw, and select your preferred mobile banking method (bKash, Nagad, or Rocket). Confirm the request and the funds will be sent to your registered mobile banking number. The minimum withdrawal is ৳500.

Most 12bank withdrawals are processed within 15 minutes. During peak hours or if additional verification is required, processing can take up to two hours. Withdrawals are not processed between 2:00 AM and 6:00 AM Bangladesh time — requests submitted during this window will be processed first thing in the morning.

The minimum withdrawal is ৳500. The standard daily withdrawal limit is ৳50,000. If you need to withdraw a larger amount, contact support to request a limit increase — this may require identity verification depending on your account history.

Withdrawals can be delayed for a few reasons: bonus wagering requirements not yet met, account verification pending, or a high volume of requests at peak times. Check your account notifications for any pending verification steps. If your withdrawal has been pending for more than two hours with no notification, contact support with your withdrawal reference number.

For security reasons, withdrawals are sent to the mobile banking number registered on your 12bank account. If you need to change your withdrawal number, contact support and complete the identity verification process. This policy protects your funds from unauthorised withdrawal requests.

12bank offers slots, live dealer tables (Astar Live), fishing games (Shade Dragon Fishing), arcade games (Monster Fight), table games (Dragon Gate, Teen Patti), bingo (Go Goal Bingo), and jackpot slots. Visit the Game page for the full library.

All 12bank games use a certified random number generator (RNG) that is independently audited. Results cannot be manipulated by the platform or the player. You can verify the outcome of any game round from your account history page using the round ID.

Most 12bank games have a minimum bet of ৳50. Some live dealer tables start at ৳100 depending on the table type. Jackpot slots can be played from as little as ৳10 per spin on selected titles. The exact bet range is shown in the game lobby before you start.

Yes. All 12bank games are fully mobile-compatible and work in your phone's browser without any plugins. For the best experience, download the 12bank app from the App page — games load faster and the interface is cleaner in the native app.

No. One 12bank account and one wallet covers every game category — slots, live dealer, fishing, bingo, arcade, and table games. Your balance is shared across all games and you can switch between categories instantly without any fund transfers.

Monster Fight is an arcade-style game where you wager on monster battles. Each round features two monsters competing, and you bet on the outcome. Multiplier chains can stack across consecutive rounds, making it one of the highest-volatility games on the platform. Rounds are fast — typically under 30 seconds each.

12bank offers both fixed and progressive jackpots. Fixed jackpots pay a set amount. Progressive jackpots grow with every bet placed by all players — a small percentage of each wager feeds the shared prize pool. Any spin, even at minimum bet, qualifies you for the progressive jackpot on eligible titles. Visit the Jackpot page to see current prize pools.

New 12bank players receive a welcome bonus on their first deposit. The bonus amount and percentage vary — check the Current Offers page for the latest welcome bonus details. The bonus is credited to your account automatically after your first qualifying deposit.

Wagering requirements specify how many times you need to play through a bonus amount before you can withdraw it as cash. For example, a ৳500 bonus with a 10x wagering requirement means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. Each bonus has its own wagering requirement — always check the terms on the Current Offers page.

Most 12bank bonuses can be used across all game categories — slots, live dealer, fishing, bingo, and table games. Some promotions are game-specific (for example, a fishing game multiplier event applies only to Shade Dragon Fishing). The eligible games for each bonus are listed in the offer terms on the Current Offers page.

First, check that your deposit met the minimum amount required for the bonus. Some bonuses also require a promo code to be entered before the deposit. If you met all the conditions and the bonus still has not appeared within 15 minutes, contact support via live chat with your deposit reference number and the name of the promotion.

New promotions are added weekly. 12bank runs regular reload bonuses, cashback offers, free spin events, fishing game multiplier weekends, and live dealer cashback promotions. The Current Offers page is updated every time a new promotion goes live — bookmark it and check back regularly.

Yes. 12bank allows you to set daily, weekly, or monthly deposit limits from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period. Decreasing a limit takes effect straight away. Visit the Responsible Gaming page for full details.

Self-exclusion allows you to block access to your 12bank account for a set period — 30 days, 90 days, 6 months, or permanently. During self-exclusion, you cannot log in, deposit, or place bets. To apply, go to the Responsible Gaming page or contact support directly. Self-exclusion requests are processed within one hour.

Yes. The "Take a Break" feature lets you pause your account for 24 hours, 7 days, or 30 days without permanently closing it. Your balance is preserved and you can resume playing once the break period ends. This is available in your account settings under Responsible Gaming tools.

12bank enforces a strict 18+ policy. Age verification is required during registration and may be requested again at any time. If you are a parent or guardian and are concerned about a young person accessing gambling sites, we recommend using parental control software on shared devices. Any account found to belong to an underage player is closed immediately.